"I am delighted to be able to Yelp about a very positive car buying experience with Mossy. While helping my fiance search for a new vehicle, we experienced both poor and great customer service in the same neighborhood. After being VERY disappointed with an experience with the Honda dealer, we stopped by Mossy Nissan this past weekend to have a look at small-medium sport crossovers, of which Nissan offers several. We worked with JD and he was really great. He was honest and direct, not pushy, and really listened to what we wanted. He had a friendly and fun approach that we truly appreciated. We test drove a Juke and nearly bought one but along the way JD suggested that based on our needs (room for 4, dogs, golf clubs, etc), perhaps the slightly larger Rogue might be a better fit. Also, he could offer a much more attractive deal on the established Rogue as compared with the freshman model Juke. So, he did what was in OUR best interest, rather than try to upsell us to something more expensive/or higher margin. I was also impressed that he and his sales manager Fritz fully understood our desire to think about it for a day or two before buying. Most dealers are terrified to let you leave the lot because you might not come back. It was refreshing to have a major dealership treat us like a specialty dealer. I expect this from Porsche..but it was a pleasant surprise from Nissan. Great job guys, keep it up."-Eric M.
No comments:
Post a Comment